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Letter of Introduction

Croner Consulting
Croner House
Wheatfield Way
Hinckley LE10 1YG
Direct Line: 01455 897000

www.cronerconsulting.co.uk

28/1/10

To Whom It May Concern,

RE: Health and Safety Service

Bright A Blind Ltd currently have a 1-year contract with the Health and Safety Consultancy at Croner Consulting and have been clients since 1999.

Who We Are

Croner Consulting (Formerly IRPC) was established in 1977 and is today part of the multinational Wolters Kluwer group of companies, established leaders in the field of business advice. Based in Hinckley, Leicestershire, we employ approximately 500 persons with 40 Health and Safety specialists, both field and office based.

Our Consultants are experts in their fields, with:

• Appropriate qualifications such as the NEBOSH Diploma in Occupational Health and Safety.

• Membership of recognised professional bodies such as the Institution of Occupational Safety
and Health and the International Institute of Risk and Safety Management.

• Relevant experience in their field, with many coming from enforcement backgrounds.

The Safety Team is also supported by an associate consultancy programme all of which are covered by appropriate Professional Indemnity Insurance.

Our Service

Initially our Consultant will visit our client’s premises and conduct a ‘fact finding’ inspection. The Consultant will then prepare a tailored Health and Safety Management System and Risk Manager manual as outlined in the following sections.

Once the client has received these documents, our Consultant will return to train the key persons with Health and Safety responsibilities within the client’s organisation in the use of the documentation, ensuring that that they are comfortable and confident in implementing the System.

Following from this we visit our client on an agreed basis to review the content of the Management System and the Risk Manager Manual, ensuring that the documentation accurately reflects the client’s current working environment. As an alternative, we can offer ‘Menu Options’ whereby we can perform other Health and Safety Consultancy activities such as Training, Specific Risk Assessment, Toolbox Talks and Noise Assessment instead of the standard review visit.

Our client is continually supported by our Health, Safety and Environmental Helpline, manned by qualified and experienced Consultants and available 24 hours a day, 7 days a week.

Health and Safety Management System

We provide a comprehensive Health and Safety Management System (HSMS) which is tailored to our client’s organisation and working practices. The Management System is produced in line with the Health and Safety Executive publication HSG 65 ‘Successful Health and Safety Management’ and forms an effective system of management control for Health and Safety issues.

The Management System contains (but is not limited to) the following:

• Health and Safety Policy Statement (Statement of Intent).

• Management Structure for Health and Safety.

• Individual Responsibilities for each identified member of the client’s Management Team detailing individual responsibilities commensurate with their position in the organisation.

• General Health and Safety Responsibilities and Rules for all employees.

• Health and Safety Policies and Procedures relating to the client’s working activities.

• A proactive programme of Monitoring for each identified member of the client’s Management Team whereby hazards can be identified and remedial actions taken can be recorded. The Monitoring programme ‘backs up’ the Policies and Procedures, providing evidence that the client is following through on their Policy commitments.

• Guidance covering various aspects of our clients’ activities enabling them to formulate Safe Systems of Work.

• Procedures for the recording, reporting and investigation of accidents and dangerous occurrences.

• Procedures for identifying and managing training requirements.

• Forms, Records, Templates and other critical documentation.

Risk Manager

Our Risk Manager service provides helps the client to identify the Health and Safety risks associated with their working operations by providing General Risk Assessments which identify hazards, persons who may be harmed, rate the risks involved and identify the need for additional control measures as required by relevant Health and Safety legislation, Approved Codes of Practice and best practice requirements. They are backed up by a prioritised Plan of Improvement and/or Management Action Plan which highlight any remedial actions identified in the General Risk Assessments.

We also identify the need to undertake Specific Risk Assessments as required under certain legislation (e.g. Noise Assessment/Manual Handling/COSHH/Display Screen Equipment Workstation/New and Expectant Mothers/Legionella) and provide assessment templates where necessary.

Additional Services

The provision of the Management System and Risk Manager forms only part of our Service. Our client also has available to them the following:

• A 24-hour Health, Safety and Environmental Helpline operated directly by our Consultancy and based at our main office in Hinckley, Leicestershire. Our Helpline is manned by Health and Safety/Environmental experts who are experienced, competent and qualified in their relative fields.

• A Crisis Support Service.

• A Health and Safety Updating Service that maintains the Health and Safety Management System in line with company changes (e.g. changes of company name, change of responsibilities, new or revised working practices and specific Health and Safety arrangements) and changes in UK Health and Safety legislation, Approved Codes of Practice and best practice requirements.

• Legal Expenses Insurance.

• The provision of statutory Health and Safety stationery e.g. Health and Safety “What You Should Know” Law Poster, Accident Book, First Aid Notices etc.

• A yearly place on one of our many Health and Safety Training Open Courses.

• A monthly newsletter which contains Health and Safety news, details of recent prosecutions, information on forthcoming legislation and articles on practical Health and Safety management.

• Access to additional paid for Consultancy such as bespoke Training, Specific Risk Assessment and Toolbox Talks.

I trust this information will be helpful.

Yours sincerely

Stephen Thomas Dip2.OSH, GradIOSH
H&S Technical Consultant

New Product Solutions:
FREE Inspection Report FM Maintenance Brochure
More Information

Bright-A-Blind specialises in internal office blinds and solar shading solutions. All newly installed blinds are fully branded and supported by a rapid response aftercare service. Products include the latest manual or motorised blinds including blackout. Enviable track records for complex or high level installation demonstrate why clients come back again and again.

Planned Maintenance –up to 95% cheaper than replacements.
For premises that already have over 50 internal office blinds on site and are searching for real savings.(up to 95%!) should investigate a specialist blinds maintenance plan from one of our sales team . Alternatively as the specialist market leader in deep cleaning blinds, improvements over dusting will radically improve the appearance of your blinds at a price that suits all budgets.

Building Managers or Architects looking to reduce solar gain on new premises should investigate the benefits of Technical external Venetian or Roller blinds fitted to the outside of buildings. Product options include Fully or Non retractable, manual or automated blinds with a choice of slat sizes. Buildings with existing external solar shading blinds can benefit from maintenance as well. Our engineers are IPAF certified and fully trained.

Refurbishment or Facility Managers arranging a move of premises may find it is worthwhile arranging a visit from one of our specialist blind surveyors at the planning stage. Whether it is just a “cost effective clean” or a combination of blind repair and “like for like” replacement’s, a Bright-A-Blindsurveyor will work within your ideas and budget. It’s reassuring to know that we can run with a quick “hand over” or within a phased program of installations.

Bright A Blind operates seven days a week and on site works take place out of office hours if required. We have been told that it is our overall operational competence to deliver what we undertake, without undue disturbance, or fuss, which sets us apart from our competition.

National Coverage from our London blinds Headquarters
We offer organisations a Free assessment of the state of workplace blinds, complete with FREE recommendations for ongoing blind maintenance, repair and replacement. Our audit professionals are discreet, efficient and will not disrupt your workplace, but will provide you with an invaluable detailed audit. The report will include a free health and safety assesment, environmental evaluations, maintenance surveys, and optional blind cleaning or blind repair. We operate 24 hours a day 7 days a week, we guarantee to be on time, on budget and with a minimum of fuss.

Organisations with sites all over the UK can now enjoy the benefits of a simple and straightforward national agreement arranged by our London blinds head office. A significant reduction in staff and visitor complaints are achieved through these plans. All client sites achieve a local price with one invoicing point. Services includes annual maintenance with rapid response reactive call outs. Our team is comprised of knowledgeable surveyors, technicians and sales representatives who are all trained to know blinds inside and out. This enables us to minimise stress for you and make sure you end up with the right job, quickly and accurately.

If you have venetian, pleated, roller or vertical blinds, and don’t want to run to the expense of replacing them, we can help.

Its worth noting that although we deal with commercial blinds we are not restricted purely to the manufacture of internal office blinds. Window film and curtains including stage curtains are offered and pattern books are available. No job is too large or too small and we provide a minimum 12 month guarantee on all our installations. We work with many long-term clients, from architects, building contractors and those involved in interior management. Large amounts of money can be saved through ensuring your existing blinds are repaired, maintained and cleaned on a regular basis, as entire replacements are costly.

Bright-A-Blind have over 18 years experience in London Blinds, we have steadily spread throughout the South East and currently cover most of the UK serving many prestigious companies with small and large complex installations, references can be provided upon request. Whether you are looking for a new office blind or external blinds Bright-A-Blind can help. As a London blinds company we are dedicated to supplying our blinds and services throughout the UK.
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